Refund & Cancellation Policy

1. Live Mock Exams

A live mock exam is a service delivered on a fixed date. Your child sits the paper on our exam platform at the scheduled time, supervised live by a MeritLift teacher over Zoom. Every mock exam has a limited number of seats, set by how many students a supervising teacher can watch properly, so each booking holds a place that no one else can take. Each booking covers one attempt at each paper included.

Cancelling within 14 days of booking

• You can request a cancellation within 14 days of booking, as long as the exam hasn't started. You'll get a full refund. This is your legal right to cancel an online booking (see Section 6).

Changing the date

• If you can't make the date, you can change it yourself from your dashboard, at no extra charge. Choose the date and time that suit you. Your child is booked on it straight away for the same mock exam, and we email you the Zoom link.
• You can change the date once, to a time at least 24 hours away, as long as the exam hasn't started. To change it again, or after a missed exam, please contact us.

More than 14 days after booking

• Once 14 days have passed since booking, you can't cancel for a refund, but you can still change the date.

After the exam

• Once your child has sat the exam, the service has been fully provided and can't be cancelled or refunded, except where something went wrong on our side (see Section 3).

Bundles

• A bundle is several papers on different dates. You can cancel the whole bundle within 14 days of booking, until your child sits the first paper. After that, papers not yet sat can't be refunded, but you can choose new dates for them.

2. Technical Issues

If something goes wrong on our end — the platform won't load, a payment fails, or you can't access what you paid for — contact us and we'll investigate and put it right.

3. When a Mock Exam Goes Wrong on Our Side

If a problem on our side stops your child from starting or finishing the exam — for example the exam platform fails, the supervised Zoom session doesn't run, or answers weren't saved correctly — contact us, even after the exam. Starting the exam doesn't take away your right to a working service. Where we find this happened, we'll offer:

• A new date at no charge, or
• A full refund,

whichever you prefer.

4. Live Classes — Attendance and Missed Sessions

All live sessions are conducted in real time with limited seats.

• Refunds or credits are not provided for missed sessions.
• Where possible, we'll share relevant materials so you don't fall behind.

5. Cancelling Ongoing Tuition

If you wish to discontinue an enrolled course, we need at least 30 days' notice. During that notice period, scheduled sessions continue and fees remain payable.

6. Your Legal Right to Cancel

UK consumer law gives you 14 days from booking to cancel a service bought online, for any reason. At checkout you ask us to provide the mock exam on its scheduled date, even if that date falls within those 14 days, and you confirm you understand that once your child has sat the exam the service has been fully provided and can no longer be cancelled. Nothing in this policy takes away your legal rights — including your right to a service that works (Section 3).

7. Missed Exams

If your child doesn't join or start the exam during its start window, the booking isn't refunded — the seat was held for them and the supervising teacher was there. If something stopped them from attending, contact us as soon as you can. We look at each case individually and may offer a new date.

8. General

All bookings and purchases are confirmed once payment is made.

9. Refund & Cancellation Requests

For a mock exam booked online, go to your dashboard → Mock exam bookings → Change or cancel booking and choose whether you'd like to change the date or cancel. A date change is booked straight away. You can also email us at contact@meritlift.com or message us on WhatsApp at +447456384994. We review every cancellation request individually and reply by email. Refunds go back to the payment method you used and can take up to 5 working days to appear.

Contact Us

General Enquiries & Support

Email: contact@meritlift.com

WhatsApp Support

+447456384994 (UK families)

+91 8130887111 (India / nearby time zones)

Business Details

Business Name: MeritLift UK / MS Dewan Classes

Owner: Maanvi Kalra (Senior & Secondary Programs — Year 5–6, KS2, KS3)

Registered Address: Faridabad, Haryana, India

GSTIN: 06AOBPK8629L1ZL

Support Hours

[To be added — e.g. Monday–Friday, 10am–6pm IST]

We aim to respond to all enquiries within a reasonable timeframe.